Returns and Exchanges

Your mistakes are covered

Oops! Did you order the wrong size? Is the color not what you thought it'd be? Doesn't match your space? Manufacturing or product defects? No problem.

One time limit per shade, but can cover the entire order. Commercial orders are not covered. Price difference to be covered by the customer.

Free replacement parts

Replaceable parts (such as hardware wands, handles, etc.) are covered for free as long as you own the shade. We want to make sure it works for as long as you own it.

Not all parts are replaceable so you may need to purchase a new shade or seek out a warranty claim.

Limited lifetime warranty

Lifetime: All manufacturing defects
5 years: All fabric
3 years: Operation and functionality (lift mechanisms, cords)

Normal wear and tear is not covered under warranty.

Limited Lifetime Warranty

The enclosed product is warranted to the original residential retail purchaser as long as the product remains in the original window.


  • Lifetime: Entire product against manufacturing defects (i.e. a flaw in the product design, materials, or workmanship that causes the product to no longer function)
  • 5 years: All fabric
  • 3 years: Operation/functionality, including but not limited to continuous cord loop, ladder cords, lift cords and rings, including internal cords such as those found in cordless shades

Not covered:

Normal wear and tear

Any product that fails due to:

  • Abuse
  • exposure to salt air
  • Improper installation
  • Accident
  • Extraordinary use
  • Improper operation
  • Alterations
  • Improper cleaning
  • Misapplication
  • Damage from pests/insects/pets
  • Improper handling
  • Misuse

Costs associated with:

  • Product removal
  • Brand label removal
  • Product re-measure
  • Incidental or consequential damages
  • Product reinstallation
  • Shipping

In the event there are multiple blinds/shades in the same room, only defective blind/shade will be replaced.

To report shipping damage:

If damage occurred during shipping, call and report within 7 calendar days or else you may be denied credit for your damaged product.

To obtain service:

If you suspect this MOOD product has a manufacturing defect in materials or workmanship:

  1. Take a photo of the defect
  2. Email the photo with ORDER # and LINE # to

Any unauthorized claims will not be accepted.

Warranty remedy:

THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY. If this product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following:

  • Repair the product
  • Replace the product
  • Refund the cost of the product

Colors vary from lot to lot and may not exactly match sample swatch previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product.