MOOD is made to keep you in a good mood, and we back that up with our Product Guarantee and Return & Exchange policies. We hope that you are satisfied with your purchase; however, if you need to return an item, contact us within 30 days and we will give you a refund or replacement!
We wish to avoid returns if at all possible, so please contact us with any questions or concerns. We will go the extra mile to help!
See below for more details:
If you just need to change the size or color, MOOD offers free exchanges. We will even apply a free credit of up to $10 towards your item exchange.
All returns must be new and in original packaging. Please be sure to package the item in the way that it was received. A Restocking Fee may be charged depending on the condition of the return.
For any damaged items, report it immediately to firstname.lastname@example.org with a photo of the damaged product and packaging; make sure to hold on to the packaging for UPS/FedEx inspection.
CONTACT US (Monday - Friday, 8am to 5pm PST):